Meeting/Event Information

Managing Difficult Stakeholders

October 18, 2017
7:30 AM - 4:30 PM
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The Historic German House
315 Gregory St
Rochester, NY 14620

Course Description:

Managing the daily challenges of a project to satisfy objectives and meet client expectations is a challenge regardless of project size and complexity. Dealing with change, and seemingly unreasonable, demands and requirements of key stakeholders often test the ability of the project manager and project team to remain focused on the project deliverables. Project managers and teams must develop skills and techniques that will enable them to maintain an effective working relationship with their key stakeholders and recognize behavior or situations that may lead to potential conflict, dissatisfaction or strained working relationships.

This program focuses on the importance of establishing a collaborative environment, setting and managing expectations, and dealing with stakeholders who create difficult working environments. It’s designed for project practitioners who have direct contact with demanding stakeholders and who must establish effective working relationships, obtain requirements, negotiate changes, and manage stakeholder interfaces effectively. It is a highly interactive and enjoyable session.

You will learn how to identify the characteristics and tactics of difficult stakeholders whether they are clients, suppliers, co-workers, employees, or managers, and develop strategies for creating a more effective and productive work environment. And you will practice techniques that will assist in solving conflicts and removing barriers that reduce productivity, frustrate team members and co-workers and slow organizational growth. It incorporates concepts of emotional intelligence and the importance emotional management.

Who Should Attend?

Project Managers, Project Sponsors, team leaders, directors, supervisors, employees at any level who desire to improve their ability to resolve interpersonal issues effectively, manage time more efficiently, and deal with conflict in a positive and constructive manner.

Detailed Learning objectives:

  • Develop an understanding of the benefits realized through effective management of difficult stakeholders
  • Describe the key elements of Emotional Intelligence
  • Identify and classify typical behaviors and tactics of difficult stakeholders
  • Develop potential responses to effectively manage difficult stakeholders
  • Establish and manage client expectations
  • Align actions and behavior with client viewpoints and perspectives
  • Minimize the negative effects of confrontations
  • Develop solutions to resolve conflicts and manage irate or argumentative people


Discussion Topics Covered:

  • Key principles of managing difficult stakeholders
  • Benefits from dealing effectively with difficult stakeholders
  • Fundamentals of Human Social Interaction
  • Managing Conflict
  • The Four Branches of Emotional Intelligence
  • Creating a “feelings vocabulary”
  • Defining and understanding communications barriers
  • Identifying common tactics and behaviors frequently associated with difficult people
  • Strategies for dealing with difficult people
  • Preparing for more effective communication
  • Setting expectations
  • Improving negotiation skills
  • Fine tuning team-building and influencing skills


What You Will Experience:

  • Lecture and interactive classroom discussions
  • Hands-on practice that will help promote more effective problem solving, reduce the severity of conflicts, and improve interpersonal communications
  • Techniques for creating stronger, more effective working relationships with employees, associates, and clients
  • Application of techniques for managing the tactics commonly used by people who create or engage in difficult situations or whose personality or behavior may cause tension or unrest in the work environment
  • Analysis of case studies of real-world situations


*Registration fee includes continental breakfast, lunch, full day presentation, and session workbook.


PMI Talent Triangle PDU allocation:


  • Leadership = 5.5 PDUs
  • Strategic and Business = 1 PDU
  • Technical = 1 PDU



The Historic German House

315 Gregory St.

Rochester, New York 14620


7:30 am - 8:00 am Registration and Continental Breakfast
8:00 am - 12:00 pm Business Session
12:00 pm - 1:00 pm Lunch
1:00 pm - 4:30 pm Business Session


About the Speaker:

Frank. P. Saladis, PMP has more than 35 years of experience working in the IT, Telecom Installation, and Project Management training environment at AT&T and Cisco Systems, where he was responsible for large telecommunications and IT projects with capital budgets ranging from $3 million to $450 million USD.

 Mr. Saladis is now a leading consultant, instructor, motivational speaker and an author within the discipline of professional project management. He has been providing training to aspiring and experienced project managers for more than 20 years. 

He is the originator of International Project Management Day and was recognized as PMI Person of the Year for 2006. In addition, Mr. Saladis was awarded the prestigious title of PMI Fellow in October 2013 and received the PMI Distinguished Contribution Award in October 2015. Mr. Saladis has held several positions within The Project Management Institute including President of the NYC Chapter (>10 years!), the first President of the Assembly of Chapter Presidents and Chair of the Education and Training Specific Interest Group


$329.00 Member Ticket
$299.00 Earlybird rate before October 5

$369.00 Guest Ticket
$389.00 after 5:00 am October 18
$349.00 Earlybird rate before October 5


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